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Product
Location
Porto or Lisbon, Portugal

Technical Writer

If you are a talented and passionate Technical Writer, not afraid of stepping out of your comfort zone, yearning to learn with the best, and have a giant impact... We have a challenge for you. 
As part of the Product team, you’ll be crafting elegant interface copy that distills complex concepts into clear, actionable language. With a unique cross-functional perspective, you’ll be the key link between our Engineering team and the users and developers who make up our ecosystem. 

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Your role:

  • Producing straightforward, useful technical knowledge content, which may range from written documentation and tutorials to eLearning and video materials;
  • Researching and experimenting with the product to create clear mental models that are easy to explain;
  • Interacting with our target market, to create the words that guide Switch’s product experiences;
  • Ensuring that the content we create is easy to find, browse, and understand;
  • Creating, maintaining, and implementing style guides and shared nomenclature across Switch;
  • Working in a “docs as code” environment, where documentation and other assets are handled and delivered following practices similar to the ones used in software development.

Main requirements:

  • Fluency in both written and spoken English;
  • Ability to create different types of technical content (e.g. navigation items, button labels, tool tips, headlines, intro copy, error messages);
  • Gathering feedback that helps us expand and improve existing content;
  • Motivation to work in a highly collaborative environment;
  • Good communication skills;
  • An analytical mindset, research, and exploration skills;
  • Outstanding attention to quality and detail;
  • Relentless user-focused mindset.

Nice to have: 

  • Previous experience writing documentation, or creating training in a technical field, or a technical degree (i.e. Computer Science);
  • Software development experience in any programming language (ideally web technologies);
  • Experience in content management systems and documentation software;
  • Experience with Markdown, GitHub and Continuous Integration/Continuous Delivery practices within technical communication environments preferred.

You’ll get:

  • Work in a high complexity industry and competing with giants;
  • Impact on the product and culture;
  • Work with people passionate about solving high complex tech challenges; 
  • Modern technologies and low tech debt;
  • Progress fast! We promote ownership, doesn’t matter years of experience nor age; 
  • Flexible environment and work life balance - as well as good team environment; 
  • The Switch Kit: Macbook and others;
  • Health insurance with dental plan. 

Hiring Process

The hiring process comprises of essentially 4 stages (all applications typical last 2 weeks): 

  1. Online Call with HR;
  2. F2F or hangouts Interview with HR;
  3. Challenge;
  4. Final Interview with our Head of Product. 
      Apply for this Job

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